Booking Conditions and Jurisdiction

Please read the following carefully before booking a trip with Travel Animals.

If you book a Travel Animals trip, you must agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between yourself and Travel Animals Ltd. This is the case even if the booking conditions of an affiliate say otherwise.

1. Terms Used

  1. The “Company”, “we”, “us” and “our” is Travel Animals Ltd., which is incorporated in England with limited liability. Registered office: 35, Maryfield, Wantage, OX12 8DY. UK Company Number: 11594691.
  2. The “Client”, “you” and “your” is all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires.
  3. The “lead name” is the person who makes the booking on behalf of everyone travelling on the booking. The lead name must be at least 18 years of age at the time of booking.
  4. A “tour” is any trip you book with us.
  5. “Force majeure” is any event or circumstances which we, or the supplier of the service(s) affected, could not even with all due care foresee or avoid. Such events may include, whether actual or threatened; war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, bureaucratic obstacles, changes in schedules or mode of transport and all similar events outside our control.

2. The Contract

  1. A contract between us only comes into existence after we receive a deposit and dispatch electronically, a confirmation receipt. The lead name must be authorised to make the booking on the basis of these booking conditions by all persons listed on the booking and is responsible for ensuring that all those listed have read the booking conditions and agree to abide by them. The lead name is responsible for making all payments due to us.
  2. No persons, organisation or employee of the Company has any authority to vary any of these booking conditions, or any information, itineraries, dates and prices, etc.
  3. We reserve the right to decline any booking at our discretion.
  4. Please check your confirmation receipt carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, or any other document, appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so.
  5. When you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Your booking is confirmed when we send the confirmation receipt to the lead name electronically.

3. Payments

  1. To book your tour you must pay a non-refundable deposit of US$500. The balance of the tour cost must be paid not later than ninety days before the departure date of the tour booked, otherwise we are entitled to treat the booking as cancelled by you in which case the cancellation charges shown below will be payable.
  2. If you book your tour less than ninety days before the departure date, you must pay the full tour cost at the time of booking. Cancellation charges will apply, as shown below.

4. Cancellations

  1. If you wish to cancel your tour, the lead name must inform us in writing. Cancellation charges are calculated on the day written notification is received by us. The table below shows the number of days before the tour departure date that the Company receives written notification of a cancellation, and the percentage of the total tour cost that will be payable as cancellation charges:
    ninety days or more notice: No cancellation fee, but loss of US$500 deposit.
    Less than ninety days but more than forty five days notice: 50% of tour cost and the US$500 deposit.
    Less than forty five days notice: 100% of tour cost and the US$500 deposit.
  2. Please note the cancellation charges mentioned above do not cover extra hotel accommodation. Extra hotel accommodation may incur 100% cancellation charges after booking.
  3. Once the tour has started, if you decide of your own accord to leave the trip, no refunds will be made under any circumstances for any unused parts or sections of the tour.
  4. We reserve the right to cancel your tour for any reason more than 90 days before the departure date or after this date where we are forced to do so for reasons outside our control (including force majeure). In the event of cancellation, we will tell you as soon as possible. Our tours require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular tour has not been received, we are entitled to cancel it. We will notify you of cancellation for this reason no later than ninety days prior to departure.
  5. In the event of cancellation by us, we will offer you the choice of
    1. purchasing an alternative tour from us, of a similar price to that originally booked, if available, or
    2. receiving a full and quick refund of all monies you have paid to us. Where possible, we will offer you at least one alternative tour for which you will not be asked to pay any more than the price of the original tour. If this tour is in fact cheaper than the original one, we will refund the price difference.
  6. If we have to cancel, we will, where compensation is appropriate, pay you the compensation payments as stated in clause 8c depending on the circumstances and when the significant change or cancellation is notified to the lead name subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your tour has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

5. Transfers & Amendments

  1. Any amendments (other than cancellations) which are made to a booking will incur an amendment fee, per person per amendment together with any costs or charges incurred or imposed by any of our suppliers in making the amendment.
  2. In the event of you cancelling your trip all trip deposits are non-refundable.

6. Prices

  1. We reserve the right to vary and correct errors in prices at any time before the contract has been made and, in this event we, will advise you at the time of booking.

7. Itineraries

  1. The itineraries and other details are published in good faith as statements of intention only and reasonable changes in the itinerary, vehicle and equipment use, etc. may be made where we deem necessary or advisable.
  2. If any additional expenses are incurred through delays, accidents or disruption of planned itineraries because of force majeure or considered advisable by us, such expenses are to be borne by you.
  3. You accept that force majeure may prevent us from supplying or performing services and/or itineraries as described.
  4. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, force majeure.
  5. No refund will be made for unused services included in the tour cost.

8. Changes

  1. We reserve the right to alter our descriptions of the facilities and services described on our website at any time before a booking is made although notification of any such changes which are material will be given to you at the time of booking.
  2. Once your booking has been confirmed, we will do our best to ensure that none of the aspects of your tour arrangements have to be altered in any material way. However, you will appreciate that, because arrangements are planned sometimes months in advance and because of the unpredictability of travel in the intended areas, sometimes changes have to be made. Where a significant change is made to advertised or confirmed tour details, you will be informed when you book or, if you have already booked, as soon as possible, if there is time before departure. You may then:
    1. accept the change or
    2. book any other of our alternative tours for which you will not be asked to pay any more than the price of the original tour. If this tour is in fact cheaper than the original one, we will refund the price difference.
    3. cancel your booking and receive a full refund of all monies you have paid us for your tour.
  3. If we have to make a significant change we will, where compensation is appropriate, pay you the compensation payments set out in the list below depending on the circumstances and when the significant change is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
    Compensation payments
    More than thirty days in advance: No compensation.
    Between thirty and twenty one days in advance: US$20 per person per day.
    Between twenty and fifteen days in advance: US$35 per person per day.
    Less than fourteen days in advance: US$45 per person per day.
  4. A significant change is considered to be one affecting at least one day in every five of the itinerary.
  5. We reserve the right to use alternative forms of transport and or vary the itinerary if force majeure, breakdown, accident, sickness, etc. make such a change necessary.
  6. Because of the nature of the areas we travel through, significant changes can and do occur after departure, over which we have no control. On rare occasions, force majeure may require us to curtail a tour before its scheduled end. We will organise contingency itineraries but, where force majeure occurs, cannot be held responsible for compensation or additional expenses or offer any refunds (unless we obtain any refunds from our suppliers) in respect of any unused services.
  7. All changes, which are not significant, are treated as minor changes. Minor changes may occur at any time before or after the tour departure date. While we will make reasonable efforts to inform you of minor changes, we are under no obligation to do so. No compensation will be paid and the options set out in clause 8 b) will not be available where a change is a minor one.

9. Complaints & Consumer Protection

  1. If you have a complaint about your tour, in the first instance you should inform the crew so that remedial action can be taken if possible. Should an immediate resolution not be possible to your satisfaction, please contact Travel Animals .You should also notify any supplier concerned verbally and, if appropriate, in writing. If you remain dissatisfied, you must provide us with full details of your complaint in writing within twenty eight days of the tour finish date. You should write to the registered office of the Company as shown in Clause 1a.
  2. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (“claim”) except as set out below. We both also agree that any claim must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland or Northern Ireland as applicable (but if you do not so choose, English law will apply).

10. Our Responsibility

  1. All information on our website has been compiled with reasonable care and is published in good faith.
  2. We promise to make sure that the tour arrangements we have agreed to make perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). Regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
  3. We will not be responsible for any injury, illness, death, loss (including loss of enjoyment and loss of possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
    1. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party;
    2. the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable;
    3. force majeure;
    4. any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract;
    5. any information or advice given to you by our affiliates unless it has been given to the affiliate by us. Otherwise, information and advice is the responsibility of that affiliate;
    6. any information and advice on visas, travel documents, climate, spending money and other costs, clothing, equipment, etc., is given in good faith but without responsibility on our part;
    7. loss or damage of your personal belongings while in the sight of yourself or other group members;
    8. any information or handouts given by us. Such information is given in good faith but without responsibility on our part.
  4. The acceptance of liability set out in clause 10 b) does not apply to arrangements which do not form part of the tour contracted with us prior to departure but which are booked by us, any member of crew or local agent locally (i.e. in the course of any tour). Any such arrangements do not form part of our contract and are booked as agent only on the express condition that we and our crew members will not be liable for any expenses, loss, damage, injury, breach of contract, negligence or otherwise, arising directly or indirectly out of or in connection with such arrangements or from the actions or omissions of the supplier or independent parties with whom the arrangements are made.
  5. We accept no responsibility or liability for expenses, inconvenience, loss of enjoyment or anything else caused by noncompliance with any of your responsibilities listed below.
  6. Where we are found liable for loss and or damage to any luggage or personal possessions (including money), the maximum amount we will pay you is US$1300 per person affected. You must ensure you have appropriate travel insurance to protect your belongings.

11. Your responsibility

  1. By their very nature, tours of this type may involve an element of personal risk and potential hazard not normally associated with holiday tours. You must accept these attendant risks and hazards. You must also accept that safety standards of hoteliers and other suppliers of accommodation, local transport and other operators in the countries you visit will not be of the same standard as in your home country and will often be of a lower standard.
  2. It is your responsibility to arrange suitable adventure travel insurance with benefits that cover personal accident, medical expenses, repatriation, loss and damage to personal effects. We recommend that the policy should include a minimum cover of US$3,000,000 for medical and repatriation expenses. In the event that you do not have suitable travel insurance, you may not be allowed to join the tour.
  3. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs and for the tour you are undertaking.
  4. It is your responsibility to ensure you seek professional medical advice before travelling and to be aware of and to take all necessary health precautions and preventative measures. Details are available from your GP surgery and from the National Travel Health Network and Centre. Health requirements and recommendations may change and you must check the up to date position in good time before departure.
  5. It is your own responsibility to comply with all current passport, visa and health requirements. Requirements may change and you must check the up to date position in good time before departure. If you are not a British citizen or hold a non British passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) to or through which you are intending to travel. Passports must have a minimum of six months validity from the date you return home.
  6. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation including an acceptable passport and any necessary visa(s) and or health certificate. If failure to have any necessary documentation results in fines, surcharges or other financial penalty being imposed on us or costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly.
  7. You must give to the tour leader at the beginning of the tour your local payment in US Dollars, as explained in our Terms and Conditions. Failure to do so will be deemed a breach of contract on your part and you will not be allowed on the tour.
  8. You must at all times comply with the laws and customs of the countries visited. This particularly applies to the smuggling of contraband and possession of narcotic and pharmaceutical drugs, firearms, antiquities and rare materials. We have absolute discretion to order a client to leave the tour if they are found contravening such laws and customs, or interfering (or judged to have the potential to interfere) with the well being of the group, individual member, members, or themselves. In such cases, there will be no refund of the tour fare and we accept no liability for expenses incurred as a result.

    Illegal drugs will not be tolerated on our trips. Possessing or using drugs is not only against the law, but also puts the rest of the group at risk. Smoking marijuana and opium is a part of local culture in some parts of the world but is not acceptable for Travel Animals customers. It is one of our core values to treat all people we encounter with respect, which of course includes all the local people who make our destinations so special. The exploitation of prostitutes or children is completely contrary to this philosophy. Our crew have the right to expel any member of the group if drugs are found in their possession or if they use prostitutes or abuse children.

  9. You are responsible for informing us in writing at the time of booking of any known illnesses, disabilities or medical conditions, or, if not known at the time of booking, at the earliest opportunity thereafter prior to the departure of the tour. If you are found to have an undeclared or understated medical condition you may be ordered to leave the tour with no refund of the tour fare.
  10. Our crew has authority to make difficult decisions. Should you present a medical condition our tour leader reserves the right to insist that person seek medical advice. If you decline to act upon this advice, you could be putting others on the tour in danger or risk and may be asked to leave the tour. This extends to physical, mental and behavioural conditions.
  11. Clients must follow the tour joining instructions issued to them.
  12. In booking a tour from our website, you acknowledge that you are responsible for making yourself aware through Foreign Office State Department warnings, advisers and any other sources available to them, with regard to the safety of countries and areas in which they will be travelling and to make their own decisions accordingly. The Foreign and Commonwealth Office publishes regularly updated travel information on its website which you are recommended to consult before booking and in good time before departure.
  13. You must be aware that our crew and passengers may take photographs and video footage of our clients while on tour. We reserve the right to use such material for advertising, website production and other marketing uses (including footage for television) without obtaining further consent. We also reserve the right to use any comments clients make regarding our tours on any questionnaires or letters in future promotional literature.
  14. You must reimburse us for any expenses incurred on behalf of the client. This especially applies to non-compliance with clauses 11 b), f) and h) above.

Document Updated: 22/11/2018