Privacy Policy

We recognise that privacy is important.

This page outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.

If you have concerns about your privacy, would like more information about our data management practices or about the points below or would like to be removed from our mailing lists, then please email us.

What data do we collect?

Depending on the circumstances, we may collect personal information when you book a trip with us or register for a service such as subscribing to our email newsletters, downloading or requesting printed materials or registering with our online community.

The data we collect may include (but is not limited to) some or all of the following: Your name, postal address, telephone number, email address, passport details, travel preferences, any special needs/disabilities/medical conditions/dietary requirements that is supplied to us. This includes any required information about other persons on your booking, and you are responsible for ensuring that other members of your party are aware of the content of this Privacy Policy and consent to you acting on their behalf in all your dealings with us.

When you are travelling with us, we may take video and images of you that may be used in our advertising and on our website. If you do not wish for this to happen, please notify Travel Animals.

Please note we do not store any financial details from our customers. We will update your information whenever we can to keep it current, accurate and complete. Under the Data Protection Act 1998, you have the right to request a copy of the personal information that Travel Animals holds about you and to have any inaccuracies corrected (we will require you to prove your identity with two pieces of approved documentation).

How do we collect the data?

You may volunteer the information when you interact with us by telephone, email, by entering details in our website or by speaking to us in person. We may also receive the information from a third party, such as from people making travel bookings on your behalf, from market research and data companies contracted by us to obtain information so that we may improve and market our products and services, or from other companies working with us.

We do not collect personal information unless it has been submitted to us via the channels mentioned, thus visitors can visit our site in anonymity.

How the data may be used

Your data is used for the purpose of providing you with our services, including your trip in its entirety, specific activities or aspects of your trip, your insurance, sending documentation to you, etc. We may disclose and process your information outside the UK/EEA if necessary for these purposes, such as for booking accommodation or activities through local operators or arranging necessary authorisations, visas, or permits, etc. It may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

Some information (such as medical conditions) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interests, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we, or they, need to act on your behalf, or in the interest of passengers, or in an emergency.

We may, from time to time, contact you with information on offers, new trips, forthcoming events, etc. We will assume you agree to e-communications when you make a booking, however you can opt out of further communication by following the “unsubscribe” links contained in our newsletters or by emailing us.

We may combine personal information collected from you at different times to provide a better user experience, including customising content for you. We may also use personal information for auditing, research and analysis to operate and improve our services.

Travel Animals uses software to analyse visitor traffic on our website. This isn’t intrusive to personal data and is only information such as the number of visitors, most popular pages, linking websites, time spent on pages, etc.

We may share aggregated non-personal information with third parties, such as our travel industry affiliates, to better analyse trends and further improve our services. Please only supply information that you are happy to be disclosed in this manner. When we use third parties, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

All participants of our trips authorise us to use his or her image or likeness (such as photographs, videos, film or pictorial representation, or recorded voice, etc.) for promotional and marketing purposes without charge in all media, such as marketing, our website and social media channels. If you do not wish for this to happen, please notify us by email.

Any media, photos, videos, reviews, written feedback or comments directly supplied to Travel Animals will be treated as authorised to use in print and online for marketing and advertising purposes; please notify us if you do not wish for this to happen with anything you otherwise wish to share with us.

Data Protection Act 1998 (UK)

Travel Animals supports and abides by the Data Protection Act 1998.

Statement on cookies (e-Privacy Directive)

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic.

This website makes minimal use of cookies, and they are currently only used to help us analyse how people use the website (the most popular pages, when the busiest time of day is for our site, whether people are finding new content when it is published, etc.) so that we can improve the effectiveness of the website.

These cookies do not contain any personally identifiable information, but they will use your computer’s IP address to know from where in the world you are accessing the Internet. If you'd like to restrict the use of cookies you can control this in your Internet browser, but please be aware you won't benefit from the improved website experience that most cookie information is legitimately used for. You can do this via your browser's Settings or Help function.

Online community

Our online community is the place to discuss everything, share stories from your travels, ask questions about experiences or places, etc. Please keep any communication to a broadly travel related nature. Travel Animals does not necessarily endorse the views or sentiments of anything posted on our community.

Please respect other users’ views and communicate in a courteous way at all times. Please be aware that the community is visible to family users and content should be appropriate. Please do not post or message anything that is: likely to provoke, attack, or offend others; contain racist, sexist, homophobic, sexually explicit, or abusive statements; contain swear words or offensive language; break the law or condone or encourage unlawful activity, including copyright breaches, defamation, or libel; advertise products or services; include contact details or other private data; or contain links to websites which break these guidelines.

Please report any posts or private messages that you feel contravene the above guidelines to Travel Animals and we will investigate and act accordingly. We reserve the right to remove posts, comments, and users whenever we deem this action appropriate.

Social Media

If you make use of or participate in any of Travel Animals’ social media features (such as Facebook, Twitter, etc.), then information about you may be accessible to us and the wider public according to your profile’s security settings and that social media platform’s own Privacy Policy. This could include your name, profile picture, other pictures, gender, birthday, email address, town or district and any other information you have chosen to make publicly available.

If you choose to post anything to our social media platforms (such as reviews, comments, photos), we will assume that we have your authorisation to use these posts for promotional and marketing purposes without charge in all media, such as our website, and other social media channels. If you do not wish for this to happen, please notify us.

External links

Links to external sites are sometimes provided for your information and convenience; Travel Animals does not have any responsibility or liability for the content, accuracy or any other aspect of these sites. The provision of a link does not imply an endorsement of any kind. Please also review the privacy statements of these websites, as we do not take any responsibility for their privacy policies.

Legal Disclaimer

Although all reasonable steps are taken to ensure that the content on our website is accurate and up-to-date, Travel Animals will not be held liable for any inaccuracies or omissions it may contain. We provide our website on an as is basis, and cannot guarantee the information is 100% complete, accurate and up-to-date at all times.

To the fullest extent permitted by the law, neither Travel Animals nor any of its employees or other representatives will be liable for damages arising out of or in connection with the use of our website.

We reserve the right to use or disclose any information as needed to satisfy any law, regulation, or legal request, to protect the integrity of the site, to fulfill your requests or to cooperate in any legal investigation.

Changes to our Privacy Policy

This Privacy Policy may be updated at any time, so you may wish to check it each time you submit your personal information to us. If you do not agree to any changes, please do not continue to use our website to submit personal information.

Please note: If you do not agree to our use of your information in the ways outlined above, we will not be able to accept a booking from you.